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Privacy Policy

Last updated: November 5, 2024

At TCG Hiro ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website tcghiro.com (the "Site") or make a purchase. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information from you when you interact with our Site in various ways, including when you create an account, make a purchase, sign up for our newsletter, or contact us for customer support.

The types of personal information we collect may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment information.

  • Account Information: Username, password, purchase history, order details.

  • Payment Information: Credit card details or other payment methods. (Note: We use third-party payment processors to handle payments, and we do not store your payment details directly.)

  • Technical Information: IP address, browser type, device information, and other usage data (collected automatically via cookies and similar technologies).

  • Other Information: Any other information you provide to us through forms, emails, surveys, or customer support inquiries.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: To complete and deliver your orders, process payments, and manage your account.

  • To Improve Our Services: To personalize your experience, improve our website, and enhance customer service based on your feedback and usage patterns.

  • Marketing and Communication: To send you promotional emails, newsletters, and updates about products or offers (you can opt-out at any time).

  • Customer Support: To respond to your inquiries, provide customer support, and address any issues you may have with your orders.

  • Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics tools) to enhance your experience on our Site. Cookies are small data files stored on your device that help us analyze Site traffic, remember your preferences, and improve overall functionality.

You can control cookies through your browser settings, including the option to block cookies entirely or delete them after use. However, disabling cookies may limit certain features of the Site.

We use third-party services such as Google Analytics to gather information about how visitors use our Site. These tools may collect information like your IP address, browser type, and pages visited, but this data is anonymized and used solely for analytics purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:

  • Service Providers: We may share your personal information with third-party vendors, including payment processors, shipping companies, and customer support services, who assist us in delivering services to you. These third parties are obligated to protect your data and are only allowed to use it to the extent necessary to provide the requested services.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site before your information becomes subject to a different privacy policy.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure encryption technologies (such as SSL/TLS) for processing your payment information and securing your personal data. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to or correction of your personal information that we hold.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt-out of receiving promotional emails and newsletters by clicking the unsubscribe link in any email or contacting us directly.

  • Data Portability: In some jurisdictions, you may request to receive a copy of your personal information in a structured, commonly used format.

To exercise your rights or if you have any questions about your data, please contact us at tcghiroo@gmail.com.

7. International Data Transfers

If you are located outside of Canada, please note that your personal information may be transferred to, and processed in, countries that may have different data protection laws than those in your jurisdiction. By using the Site and providing your personal information, you consent to the transfer of your data to these countries.

8. Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe we have collected information from a child, please contact us at tcghiroo@gmail.com.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

TCG Hiro
tcghiroo@gmail.com

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