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Shipping and Pre-order Policy

Due to the ongoing Canada Post strike, 

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  • Processing Times

    • Orders are processed within 1-3 business days (excluding weekends and holidays).

    • You will receive an email confirmation with tracking information once your order is shipped.

  • Shipping Rates and Options

    • Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

    • Available shipping options include:

      • Standard Shipping: Estimated delivery within [3-5 days].

      • Express Shipping: Estimated delivery within [2-3 days].

    • These are based off of Canada Post 

    • For pre-order and backorder items, please see item description for more details about shipping times.

  • Lost or Damaged Packages

    • If your package is lost or arrives damaged, please contact us at tcghiroo@gmail.com within 5 days of delivery.

    • For damaged packages, please include photos of the packaging and items to help us resolve the issue quickly.

  • Questions

    • For more questions about our shipping policy, please contact us at: tcghiroo@gmail.com​

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